Resources: San Antonio and Bexar County Food, Water, Recovery and Giving Information

Updated at 2 p.m. Feb. 23:

  1. San Antonio launched a Community Pipe Repair Fund to help fix broken pipes for more than 3,000 SAWS customers. Learn more here. 
  2. President Biden approved a major disaster declaration for Texas which means individuals can apply for federal help for their home and business. Go to this link at FEMA to apply. You can call the FEMA Disaster Assistance Helpline at 1-800-621-3362.
  3. The Internal Revenue Service extended the April 15 filing deadline to June 15 for Texas Residents. Learn more here.
  4. The U.S. Department of Housing and Urban Development announced resources for storm victims. Learn more here.
  5. Texas RioGrande Legal Aid is providing legal assistance and resources to help low-income Texans cope with the storm's complicated aftermath. Learn more on their resource page here.
  6. SAWS lifted the Boil Water Advisory across San Antonio on Feb. 23. Go here for instructions on flushing household pipes, ice makers and water fountains prior to using for drinking or cooking.
  7. If you need water, click here to see a map of Free Water Distribution Sites.
  8. How to get reimbursed for spoiled food, hotel stays and cleanup costs.
  9. San Antonio increased staffing on the 311 lines, so try again.
  10. Two Texas Legislative committees are launching investigations into the disastrous power outages. Submit your comments here.


  • Click here for a MAP of Free Water Sites

  • Free Drinking Water: The City of San Antonio, Bexar County and the San Antonio Food Bank opened bottled water distribution sites on February 20, 2021. The sites will remain open through March 6.


Broken Pipes and Leaks:

CPS Energy

The CPS autopay function has been disabled, and power will not be shut off for nonpayment of bills.

Donating and Volunteering

  • Volunteers are needed to help staff the bottled water distribution sites. Volunteers will assist with loading cases of water into vehicles and provide instructions at the distribution sites. To volunteer, please register here.
  • SA Stands, a volunteer coalition for immigrant rights, started the San Antonio Emergency Fund to help our undocumented workers and families.  You can donate here.
  • San Antonio is in a blood emergency. You can donate at the South Texas Blood and Tissue Center
  • The San Antonio Food Bank needs volunteers and donations. Go here to learn more.
  • Buy a special during Black Restaurant Week in San Antonio and $1 will go to the Food Bank. Go here to learn more.

Raise Hell

  • MOVE Texas asks you to share your story, video, photos, or anything else on social using the #AbbottBlackout or submit to the link provided. Your lived experience of this crisis matters. Our elected officials need to hear from you. Use their online form here.
  • Two Texas Legislative committees are launching investigations into the disastrous power outages. Submit your comments here.
  • Texas Impact is asking for your suggestions for a resilience plan. Submit your comments here.


  • COVID-19 Vaccines: COVID-19 vaccine appointments are back on schedule.
  • COVID-19 Testing: For the latest information visit the website.

Curbside Collection

  • Solid Waste Management Department resumed a normal collection schedule on Monday, Feb. 22.

Department of Human Services

  • Shelter for people experiencing homelessness: The Department of Human Services (DHS), in coordination with providers, has continued to conduct on the ground outreach to those experiencing homeless to encourage people experiencing unsheltered homelessness to access available shelter options. The City and partner outreach efforts resulted in approximately 400 individuals receiving shelter Saturday night and 400 on Sunday night above the normal emergency shelter capacity. This is for Haven for Hope overflow plus churches.
  • Haven for Hope is open to anyone seeking shelter from the cold.
  • DHS and over a dozen homeless services providers, ministries, and street medicine partners have worked hard over the last week to reach those who are unsheltered and direct them to a safe and warm shelter.
  • DHS has been in regular communication with outreach teams from SAMMinistries, Haven for Hope, Centro, Christian Assistance Ministries, and Corazon Ministries to update unsheltered homeless citywide about the weather forecast and shelter options and to provide transportation assistance or bus passes, cold weather gear. 
  • In addition, several churches opened socially distanced temporary shelters including Corazon Ministries at Travis Park Church, Church Under the Bridge, City Church, Last Chance Ministries, Life Restored Church, and First Baptist Church. There is adequate capacity to shelter, especially in the downtown area and most facilities are providing a warm place to stay and meals during the day.
  • The DHS Homeless Resource Hub at 319 W. Travis St. is open daily for warming from 9 a.m. to 4 p.m., when temporary shelters begin opening.
  • The City’s Homeless Connections Hotline, 210-207-1799, is available 8 a.m. to 7 p.m. for information and connection to shelter resources.
  • If you see a homeless person sleeping on the ground in severe weather, please call 911.
  • Shelter information is available here:

Animal Care Services

  • The Animal Care Services shelter located at 4710 State Highway 151 
  •  Calls for service should be made through the City’s 311 customer service center via phone call, online or via the 311 mobile app. 

  1. Text COSAGOV to 55000 to receive SMS text message updates
  2. Follow @COSAGOV on Facebook, Twitter and Instagram
  3. Follow other partner agencies on social media: